Escort Customer Service and Sales

**Orbital75** · 11-24-2006, 11:02 AM

Just wondering, why is it that Escort employees don't know anything about their product as far as Technical issues are concerned. I've tried calling several times to get a few answers on my X50 and they have as much knowledge as a Best Buy employee trying to sell you a computer.
They can read the back of the box but can't offer any good information
beyond that. It's like your talking to a Sales "guy" that wants to get you
off the phone so he can take another call to make a sell.

The "Guy" that I spoke to wouldn't even talk, he just let me speak
and sat there. Then after I had finished gave me a 7 word sentence,
"There's no Hardware change for Rev 6.1" ........ I'm sorry If I seem
a little angry but the X50 wasn't cheap and I would like to know a few
things about my investment. When someone treats me like a kid and blows
me off like what I'm asking isn't important, I get a little angry. I'm 31 not 16.......
I was very professional with him and I get treated like this.

I have used this forum a great deal and trust the forum members
and the information they give but sometimes you want to go
straight to the source and ask. They should know, They make
the product.

Sorry guys, just blowing off a little steam. Hope you all understand.

**TSi+WRX** · 11-24-2006, 11:55 AM

Sorry to hear of your experience, Orbital75 - this week also marked the first time I called Escort for product service (I'm trying to see if I can get the front emitter units on my ZR3 Shifter replaced for a reasonable cost - they're out-of-warranty), and I was decidedly underwhelmed by the experience as well.

As with your experience, I found myself talking to a technical near know-nothing. Granted, the ZR3 is not among their first-line products, but this particular service personnel seemed to not know what the ZR3 is, at all, and also treated me with about as much courtesy as a below-average fast-food counter clerk. :roll: I've honestly had much better service at my local KFC.

Indeed, very disappointing, but as-always, the eternal optimist in me thinks that it may just be the usual day-before-Thanksgiving short-fused-ness getting to this particular rep, so come Monday, I'll try again.

I'm one of those people who will spend extra money - as long as the product is of comparable quality/performance - to seek out better C/S (including technical knowledge of service reps). And this initial encounter has not given me much faith in ever going with Escort products again.....

I guess I'm here to blow off some steam too, my friend.

**Space Wrangler** · 11-24-2006, 12:32 PM

Most of the people who answer the phones at these companies are underpaid "phone answerers", who don't know and probably couldn't care less about the products they are selling. Read about my similar experience when I called Valentine with a question about their Concealed Display's functions http://www.radardetector.net/viewtop...329&highlight= .

**TSi+WRX** · 11-24-2006, 01:12 PM

^ Sigh.

Alas, it seems that I just had my expectations too high.

Although I've been around on this planet long enough to know that what you said is indeed fact, I guess that my line of work (as well as the vendors that I typically choose for my various hobby needs) probably has made me somewhat more critical in this respect. I'm used to friendly voices and technical knowledge that at least matches that of my own, if not easily surpasses it.

Thanks for the warning tale, fellow consumer and enthusiast!

**Orbital75** · 11-24-2006, 02:08 PM

Agreed....... I take great pride in what I do.
When there is something new, I do my best to become
knowlegeable on that particular aspect of what it does
and the inner workings of the device. I'm assuming
Escorts employees don't care what the product does
or is capable of. I'm a tech guy myself and I guess
I'm just wired that way, I'm born with curiosity.
When I have something it drives me nuts not
to know how it can preform that certain function.

Anyways, I was just a little angry that the company
that makes the product had no clue of how it works.
The answer I was given seems to be wrong as well.
Accourding to a lot of people on the forum Rev 6.1 is a
hardware change, that's why Rev. 5 detectors can't be
upgraded. Seems that this forum is more aware of
Escorts product more so than Escort is.

Good job Escort, keep up the good work.

**TSi+WRX** · 11-24-2006, 07:39 PM

^ +1

I think the problem here is doubled in that we're "educated consumers" - and are above the average flock in terms of both our current technical knowledge, as well as our need/desire to expand that knowledge.

I've only in the past couple of days finally stopped lurking here - and it looks like I honestly should have done so sooner, as I think I have a great deal to learn from my fellow enthusiasts here, especially seeing that many of these companies are less than completely tailored to helping their customers on anything but the sales level.

I've found this type of scenario to also have been true of some of my other hobbies - I guess it's just the high dollar cost of the "toys" here, as well as their technical nature, that led me to assume, however unfortunately and incorrectly, that these companies would be playing on our level.

**a-casanova** · 11-24-2006, 10:50 PM

Agree with all you guys, all these companies spend quite a bit of money on marketing and ads but totally neglect customer satisfaction issues. I called Belscort and they are indeed LAME, really do hope they are reading this. Ive had much better luck with Valentine however, welcome to the forums WRX