Redline Software Update

[ELVATO]

Interesting. I bet if everyone calls, we can each get a piece of the information. Then, we could piece it all together in this thread.

Doesn't the Professor have a frequency counter/generator that he used in one of his videos? Can't remember what frequencies it would do. If it does Ka, maybe scan through the Ka range to find the blocks, and possibly see where it drops the signal?

[TSi+WRX]

^ Now those are some good ideas.


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I dunno. I'm getting all sorts of conflicting reports.

Even CJR, on the public thread on the Escort Radar Forums that I posted up to reference this issue, expressed doubt that there's actually a fix.

Like I said there, however this comes out to be, whatever side comes out with the truth of the tale, it's already an embarrassment.

[swarga]

Gotta love Escort!

"There is no problem! QT is not an issue! Oh and by the way we fixed it."

[mswlogo]

You can test until your blue in the face. Customers will always find more issues. As long as you have good customer service to handle it.

[swarga]

You can test until your blue in the face. Customers will always find more issues. As long as you have good customer service to handle it.

Back in the Dark Ages (before the Internet) I used to run a BBS. US Robotics, one of the big modem manufacturers before they got bought up by 3Com, used to offer discounted hardware to BBS SysOps. The logic was simple: by getting the product into the hands of power users, any bugs would be quickly found and brought to light so they could be fixed.

Escort might want to consider a similar program for the radar fanatics that hang out on this forum. Get us pre-release hardware at discount prices and in return we'll find all your bugs for you.

[mswlogo]

You can test until your blue in the face. Customers will always find more issues. As long as you have good customer service to handle it.

Back in the Dark Ages (before the Internet) I used to run a BBS. US Robotics, one of the big modem manufacturers before they got bought up by 3Com, used to offer discounted hardware to BBS SysOps. The logic was simple: by getting the product into the hands of power users, any bugs would be quickly found and brought to light so they could be fixed.

Escort might want to consider a similar program for the radar fanatics that hang out on this forum. Get us pre-release hardware at discount prices and in return we'll find all your bugs for you.

Agreed, this is one of the best run Product Releases I've seen for getting feedback I've seen. Early Users VOTED if it was ready for release. It also created a lot of Buzz being invited to each round of release.

OPPO BDP-83 Blu-ray Disc Player

Final release still had bugs though But it was good enough for initial release. IF you wait till something is perfect you'll never get it out the door.

[dslrip32]

Yes the thread over there is getting more and more interesting. Seems as though Escort is beating around the bush about this issue. CSR says this and CSR says that, and Escort reps says something else, what a joke. Also Nine_C1 posted over there that he had a confirmed KA dropped alert on his, and his serial # being in the 700's. I can see where this is all going, lol. Escort....... Quit beating around the bush here and put a recall out, it is totally pathetically obvious that this problem has to be on most of the Redlines, so Fess up!
I would have just simply returned mine for the update if I was told something honest about this issue, but look what happened, caused a REFUND instead of a REPAIR!

[xcr440sp]

Just got our first three Redlines today and serial numbers were in the 14xx's. Also just got my recently purchased 3.813 V1 back from getting a tune-up, but my 5 year old has H1N1 so I don't know when I'll get to test them. I brought one home and put in the wifes car, since she'll be using it tonight, we'll see what she thinks.

Hopefully if there really a new software, it will be in these later units.

[TSi+WRX]

You can test until your blue in the face. Customers will always find more issues. As long as you have good customer service to handle it.

And this is a specific case of where customer support failed, and failed miserably.

Cbr was told one thing - that it was a known issue, and "is quickly becoming a problem," and a fix promised - and then another was said on the Forums - that there is no pervasive problem - which was information that was not only directly opposite what Cbr was told, on the phone, with a live representative who supposedly conversed with his supervisor/superior, but was also, furthermore, a contradiction which was not made known to him through anyone in Escort's customer-support chain.

It was only upon a fellow hobbyist directing him to that particular message - where the on-line Escort representative expressly denied any such pervasive problems, that Cbr was so discouraged, that he bailed-out of his repair order.

Which, BTW, customer service had ALSO failed, miserably, in having initially promised him same-day turn-around, but then not only missed the deadline, but actually having FAILED to proactively inform the supposedly "priority" customer/repair of such a long delay.

This is not good customer service, by any means.

Not only is it incoherent (even today, 3 weeks after the initial disagreement in terms of what the Escort representative said on the phone, to what they claimed online, this lack of coherent presentation yet remains), it also shows a complete lack of care for the customer (a "priority" one, no less), period.



There is no excuse for this one, there's no way to paint a better picture. The facts are all here, it's a fail, period.


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quote=dslrip32;631107]Yes the thread over there is getting more and more interesting. Seems as though Escort is beating around the bush about this issue. CSR says this and CSR says that, and Escort reps says something else, what a joke. Also Nine_C1 posted over there that he had a confirmed KA dropped alert on his, and his serial # being in the 700's. I can see where this is all going, lol. Escort....... Quit beating around the bush here and put a recall out, it is totally pathetically obvious that this problem has to be on most of the Redlines, so Fess up!
I would have just simply returned mine for the update if I was told something honest about this issue, but look what happened, caused a REFUND instead of a REPAIR![/quote]

I have yet to re-check the thread there, but with what you're saying above, I fear that I won't like what I see.

[NCSPEEDER]

I Emailed them via the Live Agent and got this back .


*****,

They are in stock and there was a software fix for that.



Radar Laser Experts
5440 West Chester Road
West Chester Ohio 45069

Customer Service Department
1-800-543-1608
8 AM - 6 PM M-F EST

Sales 1-800-433-3487

>>> ***********************>>>
I purchased a Redline and it lasted about a week before the service required light started. I sent it back for a refund because Escort had none in stock at that time. Also, there was some issues where when you quick triggering it with a radar gun it would not pick it up. 1) are they now in stock? 2) has there been any software fixes to the redline yet?