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  1. 06-17-2008, 02:31 PM #1
    crazyVOLVOrob
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    Default Customer Service with the Laser Interceptor is FIXED!!!!!!

    Thats right the customer service with dealing with Laser Interceptor USA is 100% fixed and up to par possibly better than other jammer companies I have dealt with.

    With my 4 head LI which I got from Ivan in October 2007 it performed great at the CT testing event (just look at the results and video's) Well 2 days after the event I got connection error to Port 2 and when I switched the connections to 1, I got error to port 1. After immediately contacting Ivan he told me my heads were from the bad batch and I need to contact Cliff for a replacement. Cliff the next day sent replacement heads out to me as I had a road trips plan for grad parties. After installing the new heads I shipped the old ones back to Cliff.

    This service was amazing as I had the replacement heads intime for my road trip where I had 2 laser encounters...

    Elvis has left the building and the customer service you recieve from Cliff is 100% of an improvement this guy(Cliff) knows his stuff and just wants to help. The performance of the LI and current customer service Cliff has sold me on this jammer.

    As much of a nice guy Elvis was I am glad the LI USA rep has changed hands Cliff is 100 times better.

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  2. 06-17-2008, 02:40 PM #2
    rsatmans
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    Quote Originally Posted by crazyVOLVOrob View Post
    Thats right the customer service with dealing with Laser Interceptor USA is 100% fixed and up to par possibly better than other jammer companies I have dealt with.

    With my 4 head LI which I got from Ivan in October 2007 it performed great at the CT testing event (just look at the results and video's) Well 2 days after the event I got connection error to Port 2 and when I switched the connections to 1, I got error to port 1. After immediately contacting Ivan he told me my heads were from the bad batch and I need to contact Cliff for a replacement. Cliff the next day sent replacement heads out to me as I had a road trips plan for grad parties. After installing the new heads I shipped the old ones back to Cliff.

    This service was amazing as I had the replacement heads intime for my road trip where I had 2 laser encounters...

    Elvis has left the building and the customer service you recieve from Cliff is 100% of an improvement this guy(Cliff) knows his stuff and just wants to help. The performance of the LI and current customer service Cliff has sold me on this jammer.

    As much of a nice guy Elvis was I am glad the LI USA rep has changed hands Cliff is 100 times better.
    X2

    Cliff is great he has turned around LI in the USA. I would definitely say that the Customer Service problems are fixed. He is just spectacular. Anyone who is weary of the LI because of the Customer Service should read my posts on the LI board. I was extremely mad at team LI due to there horrid customer service but that all changed when cliff took over in America. He definitely cares about the customer and goes the extra mile for them. Thanks Cliff
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  3. 06-17-2008, 03:19 PM #3
    djrams80
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    Default

    I agree that the CS seems better, but one or two months isn't enough time to convince me that all is well. Call me skeptical.
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  4. 06-17-2008, 03:33 PM #4
    rsatmans
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    I understand your skeptical but i have experienced first hand the huge customer service turn around under Cliff.
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  5. 06-17-2008, 03:35 PM #5
    djrams80
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    Quote Originally Posted by rsatmans View Post
    I understand your skeptical but i have experienced first hand the huge customer service turn around under Cliff.
    And if it keeps up, I might one day buy an LI.
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  6. 06-17-2008, 03:40 PM #6
    repeter
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    The customer service is 100% better now that Cliff took over. I've had several issues with my setup and he has returned every email within 10 minutes and shipped out new components the next day. No one should have second thoughts about buying an LI..
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  7. 06-17-2008, 06:40 PM #7
    SuperSalad
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    I have 2 problems with LI (if you call them problems)
    1. Price, $1200 for a LJ is really expensive and something I can't afford, but wish I could.
    2. I am like DJ, I have heard horror stories of peoples LI getting stuck in like some Czechoslovakian country and no idea where it is. I am still skeptical.

    But I wish I had the money for a laser jammer...that would be really nice.

    -SuperSalad
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  8. 06-17-2008, 06:54 PM #8
    happya$$
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    Cliff is DA MAN he knows how to take care of his customers. I am a HUGE fan of his in terms of his CS support
    RIP Duncan my BELOVED black lab son 8/7/99-3/23/11. I will miss you DEARLY.


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  9. 06-17-2008, 07:11 PM #9
    Cbr
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    Quote Originally Posted by happya$$ View Post
    Cliff is DA MAN he knows how to take care of his
    customers. I am a HUGE fan of his in terms of his CS support
    +infinity

    Cliff has been nothing but helpful!
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  10. 06-17-2008, 08:18 PM #10
    djrams80
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    Quote Originally Posted by rsatmans View Post
    I understand your skeptical but i have experienced first hand the huge customer service turn around under Cliff.
    Quote Originally Posted by repeter View Post
    The customer service is 100% better now that Cliff took over. I've had several issues with my setup and he has returned every email within 10 minutes and shipped out new components the next day. No one should have second thoughts about buying an LI..
    Quote Originally Posted by happya$$ View Post
    Cliff is DA MAN he knows how to take care of his customers. I am a HUGE fan of his in terms of his CS support
    Quote Originally Posted by Cbr View Post
    +infinity

    Cliff has been nothing but helpful!
    To be honest guys, it's not Cliff I'm worried about.
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