Broken Bracket release

[linkinpark9812]

Ok I had one question. I already sendt PM to Mike B. and this is basically what it said:

"The Bracket release on the Radar detector has broke. The mount will not snap on to the RD. I opened it up and the whole plastic mechanism was broke so the switch is not there anymore. The whole mechanism has broke off completely and I did remove it so it didn't cause damage.

Now from what I can see, the whole plastic top of the unit where the release is has to be replaced because it cracked off and was part of the "mold". I am talking about the part with the speaker and the buttons. Now I am sure you know what I am talking about, as you know the design better than I do, but I just wanted to inform you on the exact situation I have."

Now I hope Mike B. sees this as I do not want to send him another PM. Wouldn't it be cheaper/easier for him to just send me the whole top mold? I could install it myself, as it seems very easy to.

Just wondering if anyone has had a similar problem.

[Jag42]

I have never had a problem with mine. It has been taken off the bracket a few 100 times. Mike B. should fix you up.

[Michael B]

Received your PM and responded with my address.

It is much easier for me to address here then it is to send parts to you.
While is is here, I can run a complete check up on it as well.

[linkinpark9812]

Received your PM and responded with my address.

It is much easier for me to address here then it is to send parts to you.
While is is here, I can run a complete check up on it as well.

Alright I'll send it soon. Now do you want me to let you know when i send it or what? I'll send you my address in a PM when I send it out to you so you know it is my unit.

Thanks a lot. I have seen you on the forums helping others and now I am glad you do it! Great Customer Service! Many companies don't have that anymore.

I assume I pay the shipping to get it to you but do you pay the return shipping?

Again thanks a lot! Really like Whistler for there great products and excellent CS.

[Michael B]

Yes, we pay the return shipping.

A PM when you send it out would be great.

[linkinpark9812]

Ok Mike B. isn't on now, and I am sending the RD out tomorrow to him.

Should I just send the unit and nothing else?

[Silverstreak98]

Ok Mike B. isn't on now, and I am sending the RD out tomorrow to him.

Should I just send the unit and nothing else?

Yep, when I sent mine in all I included was the unit.

[Jag42]

Just the unit

[linkinpark9812]

alright thanks! I am sad now, as i have no RD Well at least I will get it out tomorrow! You don't realize how much you need it once you don't have it! lol

thanks!

[linkinpark9812]

UPDATE: I just received my Pro 78 back today (Monday), exactly 7 days from when I sent it out.

Once again, Whistler (Mike B) have shown us how great their Custom Service is. I have read stories on here about their CS and now I got to experience it myself.

My Whistler had its problem fixed and is good as new!

Thanks again Mike B.