Return for Repair ?

[pratzert]

Has anyone aver returned their V1 to Valentine for plakn old "repairs" rather than an upgrade once it is out of the warranty period ?

I see it's an automatic $45 charge to return a unit for diagnosis/repair.

I wondered if they keep jacking up the repair price to the level of a new unit, or are they fair and only charge the minimum required to repair the unit.

How about it.... any experiences ?

Thanks, Tim

[Rottman]

I took that as a flat repair fee of $45. Bel charges $85......

[pratzert]

I took that as a flat repair fee of $45. Bel charges $85......

Yes... you may be right.... The Valentine site states that for any "Modified or Abused" units the unti is repaired and you would be notified if the cost exceeds $45.00.

It's a little unclear... but I guess you can assume it IS a flat fee of $45 UNLESS it's abused or modified.

Thanks.... (anyone ever had to send theirs back for repairs ?)

Tim

[Rottman]

Your worried about having it repaired before you get one?

[AirMoore]

Thanks.... (anyone ever had to send theirs back for repairs ?)

Tim

Yeah I had to, but mine was well within the warrenty peroid (sent it back a few days after it was recieved), they covered everything except the shipping charge to them.

[Howdy]

I have sent my 1.8 back 3 times to VR.
Bought July '01
1st repair May '02 No charge. Under warranty. New receiver unit.
2nd repair Aug '02 Random Laser falsing. No charge.
3rd repair Aug '04 Out of calibration. Rear antenna more sensitive than front. No charge.
4th time to VR... I felt that the laser detector wasn't working. Too quiet. No random falses from Lexus/Infinity and not brake light falses from Envoy/Trailblazer neon CHML. Did not respond to 2 lidar LEOs. Time to check the POP upgrade hype so I sent it in $75. New internals (I assume) laser works like a charm.

Great customer service, and they didn't charge me for the minor adjustments.

[Rottman]

Thanks for letting us know Howdy.... :wink:

[GTO_04]

I had an LED arrow go out and I was way past warranty. It was repaired N/C.

GTO_04

[V1 Dave]

Laser repaired 03/05 no charge even replaced my antenna covers and a new top cover (possible stripped screw was why) I have never seen anyone being charged for a repair, they even pay shipping.
They even refunded my shipping when I returned a 3.818 last year.

[carlito]

they are great they will do there best to keep you happy $45 is wonderful price to get something working right and they will see its in top working order.