Problems with Bel units

[GTO_04]

It used to cost $45 to get a BEL repaired. Now it costs $85 with only a 30 day warranty! I think a lot of the complaints are about customer service since they were bought by CM, not always the product itself. BEL offers good performance compared to many other brands of RD and that is why they are popular.

I would rather have a top performing RD that needs repair once in awhile rather than a mediocre less sensitive one that never needs repair. Others may not think the same way.

GTO_04

[Rottman]

I would like to venture a guess, that with a larger total volume of Belscort products being sold into the higher end sophisticated user, that statistically speaking, there will be more complaints because of the volumes sold

Then explain to me why of the 40 people who voted (going from memory here) 17 had problems? You telling me we just happen to find the 17 people out of all the units sold that had problems? :roll: :roll: :roll:

[cavili]

There's no denial BEL products are good but their service sucks.

[hoosier]

There's no denial BEL products are good but their service sucks.

I don't know about Bel service myself, the last Bel product I had was a laser-only detector in the early 90's, but if the guy who controls service doesn't have a bunch of managers and corporate accountants breathing down his throat, giving him financial targets that have to be met, an actual budgeted figure for warranty repairs, etc. I think human nature would be to provide really good service. When people are standing over you demanding that you perform according to budget projections, and your job depends on that, service takes at least a back seat to the business aspect.

$85 to get an out-of-warranty unit repaired, and only a 30 day warranty, tells me that the policy and pricing are meant to serve financial ends, not happy customers. My (other brand) at the age of 13-14 years required repair and it was offered to me for $45, including return shipping, with a year warranty and specs returned to what they were when new.

[Hessen]

bel customer service

NO SUCH THING...........It's an Urban Myth.......... :wink:
like getting VD from a Toilet Seat....... :P

[Jamescase10]

I only had probs with the speaker. Replaced and its fine now. I think I do remember once it didnt boot up during super high heat burning hot. Over 120 degrees, and wont complain about that. Otherwise been the best unit I ever owned.

[CactusMan]

Which begs the question, is "Self Cal" a good thing ? I think so, I would rather my X50 Self-Cal then go blind as some V1 owners have reported, and have sent their's back to V1 for re-calibration.

Which begs the question, is "Self Cal" a good thing ? I think so, I would rather my X50 Self-Cal then go blind as some V1 owners have reported, and have sent their's back to V1 for re-calibration
how many owners have sent their V1 back for re-calibration?

[GS-in-GA]

Honestly, When was the last time that you asked for a manager in a store to tell that that your experience / purchase / meal was on par with what you expected?

You call the manager over usually for 2 outcomes,

1. The customer experience / purchase / meal was better than any you have had in a LONG time.

2. The customer experience / purchase / meal was below your expectation, even if it was the third time in a week that your expectations had not been met in different establishments.

People go out of their way to complain, most people would not do the same to praise.

Just basic human nature

just my $3.50 worth ( $0.02 adjusted for inflation)

[Rottman]

bel customer service

NO SUCH THING...........It's an Urban Myth.......... :wink:
like getting VD from a Toilet Seat....... :P

Wait, I used that excuse one time.. ops:

[baddog]

Hi Guys

This is my first post I found this site a few weeks ago and have been scouring it since, lots of useful info.

Thought i would tell about my experience withe Bel RX65 here in New Zealand.

I bought one just under 2 years ago to replace my aging 985 and imediately noticed an increased range and less falsing. After a few months of use I noticed that I could here an electronic clicking noise emanating from the unit when the car engine was switched off. It also used to have a strange habit of falsing on Ka at about level 3 and stay falsing until the unit was switched off and back on. I kept using it anyway because I couldnt bear to be without it as I drive for a living, to send it back to the dealer which is at the other end of the country.

Then the big one. got nailed by an instant on with a cop hiding behind a semi round a corner whilst distracted with a CD change and nice big ticket and demerit points.

So I bit the bullet and sent it back for checking and a few days later a brand new unit with a brand new 2 year warranty appeared at my door.

Suitably impressed with the excellent service off I went in search of bogeys with my new unit....

And what a difference in performance....!
While the old one was good the new unit was way quieter and from my best estimates around %50 faster/ better range than the old unit...!

So the moral of this story and previous posts on this subject is... yes... there would definitely appear to differences in performance from the same model of Bel detectors.