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  1. #11
    Yoda of Radar
    Join Date
    Nov 2005
    Location
    NY
    Posts
    11,015

    Default Re: WTF is up with this?

    So how do I get a Rep job with Belscort...

    I can sit here in my apartment at college and say:

    "I have no information at all... call this number..." CLICK!

    -Commence checks rolling in-

    TBH: At least Kelly stuck out your semi-tirade.

  2. #12

    Default Re: WTF is up with this?

    3 Weeks ago - Member name: EscortRadar is Official Escort Rep
    Is on record saying the STIR+ would be released on
    I quote "End of January 2011"
    Well its 2/17/2011 so thats 17 days past the deadline. And according to this customer care lady (Kelly) she says Corporate has not made an official release date. This leads me to believe this Escort rep who i think is the same guy on this board. Flat out lied imo. But why?....I dont get it... Any thoughts ?
    Last edited by ExoticRadar; 02-18-2011 at 12:19 AM.

  3. #13
    Experienced
    Join Date
    Jul 2010
    Location
    Ventura County, CA
    Posts
    287

    Default Re: WTF is up with this?

    Quote Originally Posted by SaltyinNJ View Post
    Quote Originally Posted by HueManatee View Post
    Also, companies often outsource their l"ive chat" to a different company so they don't know as much as the sales department via phone... So I don't see why it was frustrating for you to just call their phone number...
    The only person that was frustrated was the first Rep, as in Representative. His job is to answer questions, and he did not of that. Instead he was an overly sensitive and rude CUSTOMER service REP that failed to do his job. No wonder this country is going to ****. People like you who just take "it" and accept it as okay.
    And it's people like you who get their panties in a bunch over something really trivial.

  4. #14
    Power User
    Join Date
    Jan 2005
    Posts
    3,724

    Default Re: WTF is up with this?

    Quote Originally Posted by CJR238 View Post
    Quote Originally Posted by SaltyinNJ View Post
    Quote Originally Posted by CJR238 View Post
    BEL's sales reps can verify that info at 800 964 3138 extension 1.


    The STi-R is discontinued and is no longer available. The STi-R Plus will be available by around March.
    Thank you. And you don't even work for them. I'm online with another rep and will copy and paste that convo as soon as we're done. She's not as sensitive as poor Dave is.
    This is what i have been told by Escort as far as time frame. But as we all know Belscort's release dates can be off quite a bit.

    The issue with "Live Chat" help is not all of them are as knowledgeable as they should be and sometimes are not aloud to give definite answers because of the chat documentation as apposed to someone just saying it.
    I found my Escort representative to be very knowledgeable.


  5. #15
    Professional
    Join Date
    Nov 2010
    Posts
    863

    Default Re: WTF is up with this?

    Quote Originally Posted by <<JAZZY>> View Post
    Quote Originally Posted by CJR238 View Post
    Quote Originally Posted by SaltyinNJ View Post
    Quote Originally Posted by CJR238 View Post
    BEL's sales reps can verify that info at 800 964 3138 extension 1.


    The STi-R is discontinued and is no longer available. The STi-R Plus will be available by around March.
    Thank you. And you don't even work for them. I'm online with another rep and will copy and paste that convo as soon as we're done. She's not as sensitive as poor Dave is.
    This is what i have been told by Escort as far as time frame. But as we all know Belscort's release dates can be off quite a bit.

    The issue with "Live Chat" help is not all of them are as knowledgeable as they should be and sometimes are not aloud to give definite answers because of the chat documentation as apposed to someone just saying it.
    I found my Escort representative to be very knowledgeable.

    Thanks for making me laugh too! Haha. Good stuff right there.

  6. #16
    Banned
    Join Date
    Jun 2007
    Posts
    9,496

    Default Re: WTF is up with this?

    Quote Originally Posted by <> View Post
    I found my Escort representative to be very knowledgeable.

    You just liked how she played with you.

  7. #17
    Lead Foot
    Join Date
    May 2007
    Location
    OKC Metro
    Posts
    478

    Default Re: WTF is up with this?

    I used Escort's Live Chat one time and was not impressed w/ their knowledge. I was pretty much "blown off".

  8. #18
    Banned
    Join Date
    Jun 2007
    Posts
    9,496

    Default Re: WTF is up with this?

    Quote Originally Posted by aradarnut View Post
    I used Escort's Live Chat one time and was not impressed w/ their knowledge. I was pretty much "blown off".
    I have an Online chat with the company i work for and i hate it. Though our chat help is very knowledgeable its not easy multitasking multiple chats at the same time.

    Maybe if Escort commissioned the chat help if they closed a sale it would help.

  9. #19
    Manufacturer
    Join Date
    Jun 2009
    Location
    Cincinnati, OH
    Posts
    998

    Default Re: WTF is up with this?

    Thanks for the feedback about our live chat Salty. Live chat is really for service oriented questons (ie product issues). If you want info on product features, etc then our sales reps are the ones to speak with as Dave and Kelly said.

    The Beltronics STi-R Plus for North America has just gone into production so it should be available very soon, days.

    The mid-Jan 2011 was the goal for release but it was slightly pushed back.


    Escort Radar customer service is available from 8am-6pm Eastern Time Mon-Fri at 1-800-543-1608

  10. #20
    Advanced Member
    Join Date
    Jan 2008
    Location
    Upstate New York where the Stalker Dual is King
    Posts
    1,533

    Default Re: WTF is up with this?

    Quote Originally Posted by EscortRadar View Post
    Thanks for the feedback about our live chat Salty. Live chat is really for service oriented questons (ie product issues). If you want info on product features, etc then our sales reps are the ones to speak with as Dave and Kelly said.

    The Beltronics STi-R Plus for North America has just gone into production so it should be available very soon, days.

    The mid-Jan 2011 was the goal for release but it was slightly pushed back.
    This is going to have a serious negative impact on both State and Local highway tax revenues.
    [SIGPIC][/SIGPIC]

 

 

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