WTF is up with this?

[SaltyinNJ]

I tried to ask some questions about the STI-r PLUS, and this is what happened.

"Welcome to Beltronics.! An online representative will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 0 and 9 seconds. Thank you for waiting.

You are now chatting with 'Dave'

Dave: Welcome to Beltronics Live Chat. How may I assist you today?

you: Hello. Has Beltronics discontinued the STI-r radar detector?

you: Also, when will the STI-r PLUS be available to the US market, and what is the retail price without the Shifters?

Dave: Hello,

Dave: Our sales reps can verify that info at 800 964 3138 extension 1.

you: How come you can't answer my questions?

you: Isn't that what you are here for?

Dave: No need to be rude. Our sales reps have the latest info on the STi-R.

Chat session has been terminated by the site operator.

You are not currently in a chat session."





He ended the chat as I was typing this.

"Who's being rude? Isn't it your job to answer questions instead of reffering me to a sales rep? I am inquiring about your product and now you're going to cut me off? You should be terminated from your job."

So since this moron could not answer my questions, do any of you know? Thanks in advance and hope you're not as sensitive as this guy is.

[johndoesix]

Just hope you get a survey, and rip 'em apart. I just did that for a moronic rep that passed me around and around.

[CJR238]

BEL's sales reps can verify that info at 800 964 3138 extension 1. Ya, that guy was being a bit overly sensitive to your questioning/grilling.

The STi-R is discontinued and is no longer available. The STi-R Plus will be available by around March.

[SaltyinNJ]

BEL's sales reps can verify that info at 800 964 3138 extension 1.


The STi-R is discontinued and is no longer available. The STi-R Plus will be available by around March.

Thank you. And you don't even work for them. I'm online with another rep and will copy and paste that convo as soon as we're done. She's not as sensitive as poor Dave is.

[SaltyinNJ]

Welcome to Beltronics.! An online representative will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 0 and 25 seconds. Thank you for waiting.

You are now chatting with 'Kelly'

Kelly: Welcome to Beltronics Live Chat. How may I assist you today?

you: Hello Kelly. In a moment, I will copy and paste a "conversation" I had with another rep by the name of David. I have also posted this "conversation" on many internet forums, and would like to know why he responded the way her did, and why he ended that chat seesion when I was not finished asking questions, and in fact, he never answered any questions of mine.

you: Here is the copy and paste.

you: Welcome to Beltronics.! An online representative will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 0 and 9 seconds. Thank you for waiting. You are now chatting with 'Dave' Dave: Welcome to Beltronics Live Chat. How may I assist you today? you: Hello. Has Beltronics discontinued the STI-r radar detector? you: Also, when will the STI-r PLUS be available to the US market, and what is the retail price without the Shifters? Dave: Hello, Dave: Our sales reps can verify that info at 800 964 3138 extension 1. you: How come you can't answer my questions? you: Isn't that what you are here for? Dave: No need to be rude. Our sales reps have the latest info on the STi-R. Chat session has been terminated by the site operator. You are not currently in a chat session. You are not currently in a chat session.

Kelly: Ok one moment while I read this...

you: No problem

Kelly: We actually do not have any information on when that will be available. Usually Sales would be able to tell you if they know of anything.

you: So, let me get this straight Kelly.

Kelly: If I did have that information I would be happy to give it to you!

Kelly: Sure

Kelly: Right now it is only available over seas. We have heard it will be available here at some point, but not sure when that will be yet.

you: You, an employee of Beltronics does not have the information I've asked for. You've informed me you do not have this info, as opposed to just referring me to call. However, how can an employee who represents the company, not have any info on this. Within 10 mins for my posting this conversation on a popular thread, I've already received the answer, and he doesn't even work for Beltronics. May I ask why you do not have this information, and why I was rudely accused of being rude, when in fact I was merely asking a questionn? And why was I interrupted before I could continue to ask my questions from "Dave"?

you: BTW Kelly, thank you for not being sensitive like Dave was.

you: You've proven to be more of a man than he.

Kelly: I'm sorry you feel that way sir. I am not lying to you. I don't know how a customer would have that information before the corporate office has set a date. That information could be wrong. Like I said, if I knew I would tell you.

Kelly: Well I am a woman but Thanks haha

you: I know you would Kelly and I appreciate that. Thank you for your professionalism. A woman? Well you're still more of a man than Dave, who's sensitivity will get him nowhere in life.

Kelly: Have a great day

you: Thank you for your time Kelly and have a nice evening.

Kelly: Thank you, you too!

[CJR238]

BEL's sales reps can verify that info at 800 964 3138 extension 1.


The STi-R is discontinued and is no longer available. The STi-R Plus will be available by around March.

Thank you. And you don't even work for them. I'm online with another rep and will copy and paste that convo as soon as we're done. She's not as sensitive as poor Dave is.

This is what i have been told by Escort as far as time frame. But as we all know Belscort's release dates can be off quite a bit.

The issue with "Live Chat" help is not all of them are as knowledgeable as they should be and sometimes are not aloud to give definite answers because of the chat documentation as apposed to someone just saying it.

[SaltyinNJ]

The issue with "Live Chat" help is not all of them are as knowledgeable as they should be and sometimes are not aloud to give definite answers because of the chat documentation as apposed to someone just saying it.

That makes sense. Dude just didn't have to be so damn sensitive. LOL

[HueManatee]

BEL's sales reps can verify that info at 800 964 3138 extension 1.


The STi-R is discontinued and is no longer available. The STi-R Plus will be available by around March.

Thank you. And you don't even work for them. I'm online with another rep and will copy and paste that convo as soon as we're done. She's not as sensitive as poor Dave is.

This is what i have been told by Escort as far as time frame. But as we all know Belscort's release dates can be off quite a bit.

The issue with "Live Chat" help is not all of them are as knowledgeable as they should be and sometimes are not aloud to give definite answers because of the chat documentation as apposed to someone just saying it.

Also, companies often outsource their l"ive chat" to a different company so they don't know as much as the sales department via phone... So I don't see why it was frustrating for you to just call their phone number...

[SaltyinNJ]

Also, companies often outsource their l"ive chat" to a different company so they don't know as much as the sales department via phone... So I don't see why it was frustrating for you to just call their phone number...

The only person that was frustrated was the first Rep, as in Representative. His job is to answer questions, and he did not of that. Instead he was an overly sensitive and rude CUSTOMER service REP that failed to do his job. No wonder this country is going to ****. People like you who just take "it" and accept it as okay.

[Solidjake]

Go out with Kelly and she'll give you an sti r plus