I took my Valentine Back

[Obsidian]

Props for having the balls to post your negative V1 experience here, especially knowing you would get hammered for it. The V1 is good, but it is far from perfect. I use one only because I work from home and don't have a daily commute anymore ... and it is better than anything else in a couple of areas that are important to me. To me its biggest flaws are no permanent muting of K band like Escort's Automute and laser falsing. I'm pretty sure mine gets laser falses from the sun sometimes.

... I guess the lady has some serious mood swing problems

What lady doesn't?

[STiMULi]

I must have a rare V1 because I don't get any false radar readings on mine.

every time mine beeps there is radar near by. whether it is from CVS or an LEO it tells me there is radar near by and which direction it is coming from.

I use it all the time in the City in the Burbs and on the highway and I drive a lot of miles each month.

my V1 came with this really cool option the mute button and volume knob. i can control the main volume and the muted volume level. I even added the remote display which also has a mute button which I keep in a visible location near my fingertips for easy muting.

now for the CS yea that was kind of crappy but they probably have a fixed price for V1's returned damaged and you returned yours damaged however small the damage or cheap it is to fix you returned it damaged.

I always wondered what happened to the famed "Dome of Silence" they used in Get Smart.


You have it

[The Chariot]

For all of the good reviews and famed performance of the V1, why don't they have a bigger market share, and instead have such a small market share even when compared to brands with similar prices?

The answer is simple:

They run the company like a bunch of clowns. Nickle and diming people to try to make a profit even on returns, customer service nitemares posted on sites all over the Internet, etc. If Mike is letting his wife's attitude destroy the company, then she isn't the problem: He is. Ultimately its his name and reputation on the line.

[swarga]

I talked to the lady on the phone the other day and for some reason she was nice to me... I guess the lady has some serious mood swing problems

Or perhaps there is more than one lady who answers the phone at VR?

[swarga]

For all of the good reviews and famed performance of the V1, why don't they have a bigger market share, and instead have such a small market share even when compared to brands with similar prices?

The answer is simple:

They run the company like a bunch of clowns. Nickle and diming people to try to make a profit even on returns, customer service nitemares posted on sites all over the Internet, etc. If Mike is letting his wife's attitude destroy the company, then she isn't the problem: He is. Ultimately its his name and reputation on the line.

I agree, putting a see-you-next-Tuesday in charge of your customer service is a bad move for a company that is concerned about its future. Even if this woman is your wife, you find something for her to do that is going to contain the damage.

The more I read about incidents like these, the more convinced I am that Mike Valentine is simply riding the wave until it hits the beach, at which point he plans to simply step off the board and walk away into the sunset.

[<<JAZZY>>]

For all of the good reviews and famed performance of the V1, why don't they have a bigger market share, and instead have such a small market share even when compared to brands with similar prices?

The answer is simple:

They run the company like a bunch of clowns. Nickle and diming people to try to make a profit even on returns, customer service nitemares posted on sites all over the Internet, etc. If Mike is letting his wife's attitude destroy the company, then she isn't the problem: He is. Ultimately its his name and reputation on the line.

Clowns claim bankruptcy like Escort, Bel, etc. Clowns don't admit problems that exist like failure to alert to quick trigger. They don't have a bigger market share because they don't sell their detectors at Wal-Mart, Best Buy, truck stops, and every other dump retailer. If Valentine Research has such a small market share and such crappy customer service then why have they been around since 1992 (17 years)...because they sell a superior product with excellent customer service.

I have owned two V1s in my life and I sent one of my V1s in for one software upgrade which only cost me shipping to them...no charge from them. I sent it in again after the one year warranty expired and they gave me a hardware and software upgrade which only cost me shipping to them. They have excelled when it comes to customer service if you ask me.

[Jstglockem]

Best of luck.

[Offshore]

"A bunch of clown's" Wow....now that' a statement....LOL this is total BS.

[The Chariot]

Clowns claim bankruptcy like Escort, Bel, etc. Clowns don't admit problems that exist like failure to alert to quick trigger. They don't have a bigger market share because they don't sell their detectors at Wal-Mart, Best Buy, truck stops, and every other dump retailer. If Valentine Research has such a small market share and such crappy customer service then why have they been around since 1992 (17 years)...because they sell a superior product with excellent customer service.

Defend them all you want, it seems not a week goes buy where Valentine customer no-service does something stupid. Just because the product is great doesn't mean one should be blind to mediocre service. Maybe it simply goes hand in hand with being a zombie.

They've managed to be around for 17 years.... so what? Obviously they aren't doing well enough to hire good customer service reps. I can point out companies that have been around much longer who are infamous for poor customer service, and its usually due to a monopoly with a particular product or feature, as is the case with V1 due to patents.

[Offshore]

Clowns claim bankruptcy like Escort, Bel, etc. Clowns don't admit problems that exist like failure to alert to quick trigger. They don't have a bigger market share because they don't sell their detectors at Wal-Mart, Best Buy, truck stops, and every other dump retailer. If Valentine Research has such a small market share and such crappy customer service then why have they been around since 1992 (17 years)...because they sell a superior product with excellent customer service.

Defend them all you want, it seems not a week goes buy where Valentine customer no-service does something stupid. Just because the product is great doesn't mean one should be blind to mediocre service. Maybe it simply goes hand in hand with being a zombie.

They've managed to be around for 17 years.... so what? Obviously they aren't doing well enough to hire good customer service reps. I can point out companies that have been around much longer who are infamous for poor customer service, and its usually due to a monopoly with a particular product or feature, as is the case with V1 due to patents.

Have you ever owned a V1, I didn't think so. Your jumping into a thread you know very little about the product your so quick to bash...