I took my Valentine Back

[The Chariot]

This is not about the product. This is about customer service. You don't need to own a product in order to read complaints about the company's service on various web sites. As a matter of fact, that's a reason not to own a product and is one of the reasons I won't buy on

Its apparent over the course of months of reading cases of bad customer service that some will defend the company no matter how badly they treat someone. I know I'm not going to wipe the rose shade off anyone's glasses.

[STiMULi]

I have never owned a V1

Never

But I have owned several Bel and Escort products.

All of them have had some issue or another. Some of them have been caused by me and some of them have been caused by design.

Why do I keep going back for more?

Customer Service. The issues have always been worked out fairly and satisfactorily.

If the product sucks I wouldn't even waste my time except to warn others.

What I have learned from this site and the responses from Valentines Customer Service has lessened my interest in their product.

[Offshore]

This is not about the product. This is about customer service. You don't need to own a product in order to read complaints about the company's service on various web sites. As a matter of fact, that's a reason not to own a product and is one of the reasons I won't buy on

Its apparent over the course of months of reading cases of bad customer service that some will defend the company no matter how badly they treat someone. I know I'm not going to wipe the rose shade off anyone's glasses.

OK, so you have never owned a V1. Well I own one and Im telling you that they have great CS from my point of view. I have used V1 CS many times over the years and found them very good to work with. If I had a bad encounter with them I would let you know that as well....I also own other RDs, so when compared with Escorts CS they about the same. Don't judge Valentine on some of these post because I don't think half this stuff dint happened as it was told here.

[bksnoopy]

I must have a rare V1 because I don't get any false radar readings on mine.

every time mine beeps there is radar near by. whether it is from CVS or an LEO it tells me there is radar near by and which direction it is coming from.

I use it all the time in the City in the Burbs and on the highway and I drive a lot of miles each month.

my V1 came with this really cool option the mute button and volume knob. i can control the main volume and the muted volume level. I even added the remote display which also has a mute button which I keep in a visible location near my fingertips for easy muting.

now for the CS yea that was kind of crappy but they probably have a fixed price for V1's returned damaged and you returned yours damaged however small the damage or cheap it is to fix you returned it damaged.

I would say you have an unusual V1 if you don't get any false alerts. Because they even say in their book that you will receive false laser from some brake lights and radar from door openers. It might be that you have the X turned off? Or there are some post on the net where they program the V1 to mute out many false alarms. I didn't feel good about reprograming the V1.

I would expect to pay for any damage that I caused to their product. I think she didn't like me telling her that her product was very annoying with all the false beeps! I told her the truth and I guess that was also my mistake. I should have told her that I just can't afford the unit right now. She might have had mercy on me

Cheers

[bksnoopy]

I talked to the lady on the phone the other day and for some reason she was nice to me... I guess the lady has some serious mood swing problems

Or perhaps there is more than one lady who answers the phone at VR?

There is more than one lady that answers the phone. The one that treated me so bad was the supervisor. Her initials are A. A. She is the one that has the last word. And she proved it by hanging up on me.

Peace

[djrams80]

No one here should be defending that lady that sometimes answers the phone at VR. She is *****y, moody, crabby and whatever other "y" you can think of. Her customer service is awful, period!

[bksnoopy]

This is not about the product. This is about customer service. You don't need to own a product in order to read complaints about the company's service on various web sites. As a matter of fact, that's a reason not to own a product and is one of the reasons I won't buy on

Its apparent over the course of months of reading cases of bad customer service that some will defend the company no matter how badly they treat someone. I know I'm not going to wipe the rose shade off anyone's glasses.

OK, so you have never owned a V1. Well I own one and Im telling you that they have great CS from my point of view. I have used V1 CS many times over the years and found them very good to work with. If I had a bad encounter with them I would let you know that as well....I also own other RDs, so when compared with Escorts CS they about the same. Don't judge Valentine on some of these post because I don't think half this stuff dint happened as it was told here.

You said: "I don't think half this stuff dint happened as it was told here"

Sir, I was there on the phone with Valentine's supervisor (initials A.A.) and it happened just like I told you. I'm not going to slander someone's name or business for 50 bucks. The situation was partly my fault but only a $13 mistake. Good customer service would never have hung up on me while I was trying to understand why $50 and not let me buy a new adapter (listed new on their site for $13) She got the last word by hanging up on me while I was still talking.

Have you ever had someone hang up on you while you were still talking? That makes you angry and the person on the other end knows it hurt.

Please don't call me a liar because I don't really care about the 50 bucks. I'm going to protest the overcharge anyway with my credit card company. My story is just the way it happened.

Peace

[speed-dreams]

I agree with the OP here... its truw the fact that made it unprofessional was haging up on the phone... a good busness practice is never taking things personal...
In my book, haging up on someone is just childish...

[mikered30]

Safe to assume it was his wife answering the phone?

[ghz1]

You didn't tell them about the cord? Then wanted a full refund? and you got bad karma by the office bull terra! whats the problem? Sounds normal to me unless your in Japan. Pretty funny really, I'm sure shes a right B.i.t.c.h would love to of been a fly on the wall at your end, I'm sure you would of been so nice and polite about dropping $50 bucks.
Next time be a bit more clever. Don't cut the cord.....If you do get a new cord @$13 before you send it back. Dude are you not embarrsed at you dumb arse post or is it about revenge. MMM no not revenge just a dumb arse post.

Another classic "What was he thinking" moment
HO HO HO merry Xmas